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Privacy & Data Protection

This Privacy Policy explains how we at Slotroyals collect, use and protect personal information when you create an account, play games or otherwise use our services. We take user privacy seriously and set out here the types of information we gather, how it is processed, who may receive it and the choices available to you about your data.

Types of data we collect

We collect information necessary to provide and improve our services. This includes data you give us directly, information we generate during use, and data received from third parties.

Personal data

Personal data comprises information that identifies you or can be used to contact you. Typical items include:

  • Account details: name, date of birth, address, email and telephone number;
  • Identity and verification documents: passport, driving licence or utility bills when required for identity checks;
  • Payment and billing information: card details, e‑wallet identifiers or crypto addresses, subject to secure handling;
  • Communications: messages exchanged with customer support and marketing preferences.

Technical data

Technical data is collected automatically when you visit the site or use our services and may include:

  • Device and browser details, operating system and screen resolution;
  • IP address and approximate location;
  • Log data such as pages viewed, session times and error reports;
  • Cookies and similar tracking identifiers used to personalise and maintain your session.

Transactional data

We record transactional data arising from your use of the service, for example:

  • Deposits, withdrawals and payment confirmations;
  • Wagers, game activity and account balance history;
  • Bonuses or promotional redemptions, where applicable.

Use of information

We use collected information to operate accounts, process payments, prevent fraud, meet legal obligations and improve service delivery. Data also supports safer gambling measures, customer support, and personalised communication where you have consented to receive it.

Data protection practices

We protect information using reasonable technical and organisational measures, including encryption of data in transit and restricted access controls. Access to personal data is limited to authorised personnel and service providers with confidentiality obligations. We retain information only as long as necessary for legitimate purposes and to meet legal obligations.

Cookies and tracking technologies

We use cookies, local storage and similar technologies to remember preferences, enable secure logins, measure site performance and deliver relevant content. You can manage cookie preferences through your browser and the site’s cookie settings. Disabling certain cookies may affect functionality.

User rights

You have rights in relation to your personal information, including the right to request access, correction, portability, restriction of processing and to object to certain uses. Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.

Access, correction and deletion of data

To access, update or request deletion of your personal data, contact our support team. We will verify your identity before complying with such requests and may retain limited information as required by law or to protect against fraud.

Information sharing and third parties

We may share data with third‑party service providers for payments, identity verification, security, analytics and customer support. We require partners to process data only for specified purposes and to maintain appropriate safeguards. We may also disclose information to comply with legal obligations or protect safety and security. Slot Royals may engage external auditors and processors who are contractually bound to protect data.

Privacy policy updates

We may update this policy to reflect changes in our operations or legal requirements. Material changes will be posted on the site and, where appropriate, notified to account holders. Please check this page periodically to stay informed about how we handle personal information.