Support is available to assist with account questions, verification, deposits and withdrawals, technical concerns, or general feedback. The team can help with login problems, KYC queries and payment enquiries, and will direct complex cases to the appropriate department. Contact options include live chat, email and telephone, so players can choose the most convenient channel for a prompt response during published hours. Support staff can also advise on safer gambling tools and self‑exclusion options.
| Department | Contact |
|---|---|
| Customer support | [email protected] — Live chat & email; response typically under 90 minutes |
| General enquiries | [email protected] — Business and payments queries; phone hours listed below |
| Affiliate enquiries | [email protected] — Partnership proposals and marketing enquiries |
| Phone | +44 20 7946 3821 — Call centre Mon–Fri, 09:00–18:00 |
| Working hours | Mon–Fri, 09:00–18:00; live chat 24/7 for urgent account issues |
Email is the preferred method for detailed requests, account queries or matters requiring documents and explanations. Please email [email protected] with a clear subject line and include your account name, registered email or phone number, plus any relevant attachments. Providing accurate contact details and concise information helps the team process requests faster and avoids unnecessary delays.
Most enquiries are answered within one business day; however, more complex issues requiring verification, payment investigations or third‑party checks may take longer to resolve. If additional time is needed, the support team will keep you informed of progress and expected timelines. Please allow up to several business days for complex cases.
Share feedback, suggestions or ideas to improve the website. Every submission is reviewed carefully and used to refine site features, content and usability. Feedback helps prioritise fixes, shape new tools and improve navigation for all users. Please send comments via the contact form or live chat so the team can consider them when planning future updates and enhancements.
