Player Privacy Policy

This Privacy Policy explains how Slotroyals collects, uses and protects the personal data you provide when you register an account, play games, deposit or withdraw funds, or otherwise interact with our site. We take your privacy seriously and aim to keep our practices clear and straightforward so you can make informed choices about your information.

Types of data we collect

We collect information that is necessary to provide and improve our services. Broadly, this includes personal data, technical data and transactional data.

Personal data

This covers information you give us directly when opening an account or contacting support, such as your name, date of birth, address, email, phone number, identity documents for verification, and payment details where required to process transactions.

Technical data

Technical data is collected automatically when you use our site and includes IP address, device identifiers, browser type, operating system, language, and usage data such as pages visited, time spent and error reports. This helps us keep the service secure and running smoothly.

Transactional data

Transactional data includes deposits, withdrawals, bet history, game activity and loyalty points. We record this information to manage your account, process payments and meet our operational and compliance obligations.

How we use your information

We use your data to operate and improve the service, to verify identity, to process payments, to prevent fraud and money laundering, and to communicate about your account. We may also use aggregated, anonymised data for analytics and service development. Marketing communications are only sent where you have given consent, and you can opt out at any time.

Data protection practices

We protect your information using appropriate technical and organisational measures. Access to personal data is limited to authorised staff and service providers who need it to perform their roles. We regularly review our security measures and update them as necessary to address new risks.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, support secure logins, measure site performance and provide personalised content. You can manage cookie settings through your browser, and more information about the types of cookies we use is available in the cookie settings panel on our site.

User rights

You have rights in relation to your personal data, including the right to access information we hold about you, to request correction of inaccurate data, and to request deletion where applicable. You may also object to or restrict certain processing and, where processing is based on consent, withdraw that consent at any time.

Access, correction and deletion

To access, correct or request deletion of your data, contact our team and we will respond as soon as reasonably practicable. We may need to retain certain information where required for legal, regulatory or legitimate business purposes.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention agencies and other service providers that help deliver our service. We require these partners to protect your information and only use it for agreed purposes. We do not sell your personal data.

Privacy policy updates

We may update this policy from time to time. Significant changes will be notified via the site or by email. The current version is always available on our website.

If you have questions about this policy or wish to exercise your rights, please contact [email protected].