Contact Our Support Specialists
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us anytime via live chat for quick help, or email for documents and case tracking. Phone support is available for urgent queries. You can also use the help centre for guides and FAQs. We aim to respond promptly and will assist with account checks, payments and security enquiries.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, email replies, team available for account help) |
| General enquiries | [email protected] (billing, verification and policy queries) |
| Affiliate enquiries | [email protected] (partner sign-ups and integration support) |
| Phone | +44 20 7940 5821 (calls answered Mon-Fri 09:00-21:00) |
| Working hours | 24/7 online support, email replies within 4 hours |
Email Assistance
Email is the preferred contact method for detailed requests, account issues or where documents and explanations are needed. Please send your enquiry to [email protected] with a clear subject line and include up-to-date contact details, account ID and any relevant attachments. Providing complete information helps us resolve your case faster and reduces delays when verifying documents or processing account changes.
Send Us a Message
Response Time
Our support team aims to respond quickly to all enquiries. Most messages are handled within one business day. If your case needs further checks, for example identity verification or payment investigations, it may take longer depending on the issue and any third-party involvement. We will keep you informed of progress and provide an estimated timescale as soon as possible.
Feedback
Your feedback matters to us. Please share any suggestions, ideas or issues you encounter while using Slotroyals. We review every message closely and use it to improve the service, promotions and overall user experience. Reports help us fix problems faster and shape new features, so do get in touch and let us know how we can make the site better.